Shipping & Returns Policy
Shipping
- Orders are delivered per standard courier 3-5 business days from payment received.
- Free shipping Offers are subject to Minimum Spends
- Free Delivery in South Africa on orders of R900 or more.
- It remains the client’s responsibility that they receive their orders. Should orders be delayed or not received, the client need to inform Hometown Gifts thereof immediately.
- Orders are delivered per standard courier 3-5 business days from payment received.
- Free shipping Offers are subject to Minimum Spends
- Free Delivery in South Africa on orders of R900 or more.
- It remains the client’s responsibility that they receive their orders. Should orders be delayed or not received, the client need to inform Hometown Gifts thereof immediately.
Returns & Exchanges
- Hometown Gifts is only responsible for items purchased directly from our website. Items purchased in store will need to be returned to the point of purchase.
- To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
- To arrange any returns, please contact us directly on orders@hometownshop.co.za or WhatsApp: 067 941 0189
- Goods must be returned within 14 days of order date – i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging with tags attached.
- All transport costs for returns / exchanges will be for the client’s cost.
- Refunds are not given for items that are damaged due to care instructions not being followed.
- For all exchanges, please follow the same return instructions as above.
- Refunds and exchanges are processed within 10 to 14 days of receipt.
- Please note that delivery/postage costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Hometown Gifts is only responsible for items purchased directly from our website. Items purchased in store will need to be returned to the point of purchase.
- To return an item(s), please include a copy of the invoice or packaging slip that you received with your parcel and indicate the reason for the return.
- To arrange any returns, please contact us directly on orders@hometownshop.co.za or WhatsApp: 067 941 0189
- Goods must be returned within 14 days of order date – i.e. unused, unworn, unwashed, undamaged, unsoiled and in their original packaging with tags attached.
- All transport costs for returns / exchanges will be for the client’s cost.
- Refunds are not given for items that are damaged due to care instructions not being followed.
- For all exchanges, please follow the same return instructions as above.
- Refunds and exchanges are processed within 10 to 14 days of receipt.
- Please note that delivery/postage costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us if you have any questions on how to return your item to us. orders@hometownshop.co.za
WhatsApp: 067 941 0189
Contact us if you have any questions on how to return your item to us.
Email Address: orders@hometownshop.co.za
WhatsApp: 067 941 0189